Systems General

Add Computer Wi-Fi and VPN Certificate manually
Prerequisites:  - Admin account. - Access to Active Directory. Launch a Remote Desktop Session on "MRS-RDP" with your admin c...
Wed, 3 Sep, 2025 11:29 AM
VMware vCenter patching process
Ensure you take a snapshot of each vCenter server appliance management interface prior to following this update procedure. (MRSVCS01 and RLAVCS01). E...
Wed, 3 Sep, 2025 11:29 AM
Update Airwatch Apple Push Certificate
Navigate to Groups & Settings > All Settings > Devices & Users > Apple > APNs Fo...
Wed, 3 Sep, 2025 11:29 AM
Palo Alto User-ID Agent not connected to firewall
Symptoms: Computers without the Global Protect VPN client cannot connect to the internet. On RLA-DC01 and MRS-DC01 the agent is called User-ID Age...
Thu, 11 Sep, 2025 11:03 AM
Manually backup SQL server database
This process takes > 2 hours. 1. Start SQL server management studio. 2. Connect to the server hosting the SQL database with your admin account....
Wed, 3 Sep, 2025 11:29 AM
Enable support tunnel and support access in Rubrik
Enabling support access: https://docs.rubrik.com/en-us/saas/saas/common/enabling_support_access.html Enabling support tunnel: https://docs.rubrik...
Wed, 3 Sep, 2025 11:29 AM
ConnX upgrade process
Please note that the database backup takes over 2.5 hours. For future reference. First backup took 2.5 hrs Second backup took 3 hrs. Create snapsho...
Wed, 3 Sep, 2025 11:29 AM
HPE Nimble upgrade
Create a support request to have HPE on standby as there is no ability to rollback. Note: the upgrade will take 45-60 minutes for each site - may take 80 ...
Wed, 3 Sep, 2025 11:29 AM