Meeting Room 1.01


Each year before the AO,  TA will take over Meeting room 1.01, all meeting room devices (excluding the TV) will be removed and reinstating them after the event. Need to get a Quote from SKS in advance to confirm the job and send the quote to the AO team so that is it covered in AO budget.  The job includes removing all meeting room devices around 20/12 and reinstating them around 30/01


Relocation of Printers:

  1. Move to IT Storeroom:
    • L3 Centrepiece Admin Printer
    • Centrepiece Reception Printer
    • RLA Admin Printer
    • RLA Sign-on Printer
  2. Move to Workforce Hub:
    • RLA Promoter Printer
  3. Move to RLA VCC:
    • Infrastructure Printer
  4. Not Moving:
    • RLA Merchandise Printer stays in its current location (no change).
  5. Call Centre:
    • Pick one from the storeroom


Desktops and Accessories Relocation:

  1. Remove from RLA Sign-on Room:
    • 2 Monitors
    • Keyboards and mice
    • 2 Lenovo mini desktops
    • 2 Phones
    • Printer
  2. Workforce Hub Setup:
    • Sign-on Desk:
      • Set up the two desktop systems moved from the RLA Sign-on Room.
      • Ensure all peripherals (monitors, docking stations, keyboards, and mice) are included.
      • Setup Printer moved from RLA Promoter( Leave enough toner and staples since it's the most used printer during the Australian Open)
  3. Workforce Hub Temp Office Setup (White Container at the back of the sign-on tent):
  • Set up the 2 monitors, docking station, keyboard, and mouse.


VCC Setup:


pdf icon AO24 RLA VCC IT Requirements.pdf


Call Centre Setup:

2023 Location: JCA Ground Floor Function Room

  1. VCC Operator Desks: 7 desks for 7 operators. Each desk is equipped with:
    • 1 phone
    • 1 desktop
    • 2 monitors
    • 1 headset
    • 1 camera
  2. Spare Desks: 4 spare desks. Each desk is equipped with:
    • 1 Docking Station
    • 1 keyboard/Mouse
  3. TV to display 24/7 tickets: 
    • 1 TV with Stand ( IT TV)
    • 1 desktop connected to the TV via HDMI.


Difficulties: No ports or power available in that room. A temporary cable and switch were installed there by Jason, and an extra power board was added for power connections. 14 monitors and cables are needed. There was a bit of struggle at the beginning to get all the necessary hardware ready.


2024 Location: JCA VCC

pdf icon JCA AO Call Centre IT Requirements 141223.pdf

Difficulties: This year, the call centre setup is in JCA VCC, which is already filled with existing setups. Extra work is required because we had to remove and store away many hardware components, and will need to reinstate the VCC as soon as the Australian Open finishes. The only advantage is that there are no screen issues this year in the call center setup, as we can utilize the existing screens in the VCC.



Office Relocation: 


All desk and equipment moves were completed by the operations team. The help desk team is required to assist with the setup, provide any missing cables, and supply additional hardware as needed.


2023 & 2024 Centrepiece Office: The office is being removed and will be converted into a media café. All CP staff are working from home during the Australian Open.

2023 & 2024 Merchandise Office: The operations team will move in during the Australian Open.

2023 & 2024 RLA Admin Office: The RLA admin office is being removed and will be converted into an ice bath room. All RLA admin staff will move to the multipurpose room and will be using Wi-Fi.

2023 Infrastructure Team was relocated to the following locations:

  1. VCC side office:Julian Knott\Peter Cortazzo\Owen Crawford
    • They all have desktops with two TVs used as monitors. The monitors are mounted on monitor arms, and two technicians are preferred if assistance is needed.
    • The team will usually stay in that office for a couple more months after the Australian Open before moving back to the infrastructure office.
  2. JCA Temp Office: 
  3. RLA First Aid Room(Next to the merchandise office): 


2024 Infrastructure Team was relocated to the following locations:

  1. VCC side office:Julian Knott\Peter Cortazzo\Owen Crawford
  2. JCA Temp Office:  ready to use by 28 December 2023